DOCUMENT PENDING FINALISATION: the items in brackets will be completed once the company is registered. This version is not final.

1. Right of withdrawal

If you live in the European Union, you have 14 days from receiving your order to tell us you wish to withdraw, without having to give a reason. You then have a further 14 days to send the product back to us.

If you live outside the European Union, we also accept returns within 14 days of receipt, under the conditions set out below.

2. Return shipping is paid by the buyer

If you withdraw or change your mind, the cost of sending the product back is entirely yours. We do not provide a prepaid return label and we do not reimburse what you spend to return the product to us. The amount depends on the carrier you choose and the country you ship from.

We recommend a tracked shipment: the parcel travels at your risk until we receive it. A parcel lost or damaged on the return journey, without proof of posting and tracking, cannot be refunded.

3. Exception: faulty, non-conforming or wrong item

The rule above does not apply if the product you received is faulty, damaged in transit, does not match its description, or is not the one you ordered. In those cases we pay the return shipping, and you are refunded in full or the product is replaced, as you prefer.

Contact us within 14 days of receipt, attaching photographs of the product and its packaging.

4. Return conditions

• The product must be complete (all 8 pieces of the set), unused and in its original packaging.
• Returns must be sent to: [RETURN ADDRESS].
• No parcel should be sent without our prior agreement: an unannounced shipment may not be accepted.

5. How to request a return

Write to us at [CUSTOMER SERVICE EMAIL] with your order number and the reason for the return. We reply within 2 working days with the steps to follow and the return address to use.

6. Refunds

Once the return is received and checked, the refund is issued within 14 days to the payment method used for the order.

The original delivery charges you paid are refunded up to the cost of the cheapest standard delivery option we offered. If you chose express delivery, the difference is not refunded.

A product returned incomplete, used, soiled or damaged by the buyer may be refunded in part only, in proportion to the loss of value.

7. What cannot be taken back

• A product sent back after the 14-day period has expired.
• A product shipped without a prior return request.
• A product whose condition no longer allows resale, other than through a fault attributable to us.

8. Cancelling before dispatch

As long as your order has not been handed to the carrier, you can cancel it free of charge by writing to [CUSTOMER SERVICE EMAIL]. After that point, the return procedure above applies.

9. Contact

[COMPANY NAME] — [FULL ADDRESS] — [CUSTOMER SERVICE EMAIL]