DOCUMENT PENDING FINALISATION: the real delivery times and rates must be confirmed with our supplier, and the items in brackets completed once the company is registered.

1. Where we ship

We ship to [LIST OF COUNTRIES OR REGIONS]. If your country does not appear at checkout, we do not serve it yet.

2. Processing time

Orders are prepared within [X] working days of payment. Orders placed at the weekend or on a public holiday are processed the next working day.

3. Delivery times and charges

• Switzerland: [X to X working days] — [X CHF]
• European Union: [X to X working days] — [X CHF]
• Rest of the world: [X to X working days] — [X CHF]

These times are estimates and run from dispatch, excluding customs delays or carrier disruption. They are in addition to the processing time.

4. Where parcels are shipped from

Products are shipped from [COUNTRY OF DISPATCH] by our logistics partner. The parcel may therefore travel longer than a domestic shipment, and the final carrier may differ from the one announced at dispatch.

5. Customs duties and import taxes

Depending on your country of residence, customs duties, import VAT or clearance fees may apply on delivery. These are payable by the recipient and are not included in the displayed price, unless explicitly stated otherwise at checkout.

Refusing to pay these charges, where this results in the parcel being returned or destroyed, does not give rise to a refund of the delivery charges.

6. Tracking

A tracking number is sent by email as soon as the order ships. Tracking can take up to 72 hours to become active. An order containing several items may be shipped in several parcels, at no extra cost to you.

7. Lost, delayed or damaged parcels

If your parcel has not arrived more than [X] days after the estimated date, write to us at [EMAIL ADDRESS] with your order number: we will open an enquiry with the carrier and either reship or refund you.

If a parcel arrives damaged, keep the packaging and send us photographs within 14 days of receipt. We cover this in full, return shipping included.

8. Incorrect address or unclaimed parcel

Please check your address before confirming your order. A parcel returned because of a wrong address, an inaccessible letterbox or a failure to collect from a pickup point may be reshipped at your expense. You can report an address error as long as the order has not been handed to the carrier.

9. Returns

Return conditions, including who pays the cost, are set out in our refund policy. Return shipping is paid by the buyer, except for faulty or non-conforming products.

10. Contact

[COMPANY NAME] — [FULL ADDRESS] — [CUSTOMER SERVICE EMAIL]